Services
We Provide
Click below for Live Chat with our customer service representatives Monday to
Friday 9am to 7pm PST.
Contact Wonder Hobby by calling
(USA and Canada) at 626-968-9860 Monday to Friday 9am to 7pm PST.
Direct FAX inquiries to
626-968-9830.
| Store Policies and Services |
Thank you for visiting our store policies page. Please, read this page
thoroughly to gain an understanding of our store's policies and procedures.
Click on a link below to be taken to the corresponding section.
1) Ordering
2) Shipping
3) Returns
Ordering
The payment methods we currently accept include Visa, MasterCard, Discover,
or American Express credit cards. We accept payments from international credit
cards (provided you must fax us proofs of identifications, checks, or money
orders. We accept online orders as well as telephone orders. Our online shopping
cart software is secured with SSL encryption -- ordering on our website is as
safe as using your credit card at any retail location. We also use an address
verification service (AVS) to ensure that the credit card information provided
by our customers is current. (We contact customers in situations where we see
any discrepancies.)
Refer all questions, comments or feedback to
support@Wonderhobby.com.com.
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Shipping
We will ship to any location in the world. We offer USPS, FEDEX, UPS,
EXPRESS, AIR-MAIL, OVERNIGHThe shipment.
Most orders will ship the on the business day after the order is placed.
Tracking information will usually be provided on the business day after the
order ships.
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Returns
We can only accept returns in the event that merchandise is damaged in
transit and remains unopened. If merchandise is damaged in transit and remains
unopened, replacement merchandise will be provided. If opened merchandise is
defective, then the manufacturer's warranty applies. The customer will need to
refer to the owner's manual or contact us for information regarding returning
the merchandise to the manufacturer. We can not replace defective merchandise
that has been opened and cannot issue cash refunds under any circumstances.
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Sales Policies
All sales are final. Sales Tax of 8.25% will be charged to all California
residents, except resellers. All items carry a 30 day warranty unless otherwise
noted. Returns of product, other than for exchange or replacement, are subject
to a 15% return fee. Shipping fees and/or return shipping costs are
Non-Refundable. No returns or exchange after 30 days of receipt will be honored.
Returns must be postmarked before the 30 days of receipt to be valid. Should a
replacement for a returned item not be available, a credit will be issued or the
product will be substituted with one of same-or-better specifications. All
returned equipment must be issued a Return Merchandise Authorization (RMA)
number prior to return shipment. To be accepted, all returned products must be
conspicuously labeled with the assigned RMA number and accompanied with a copy
of the sales order or invoice. Customer must pack items being returned complete,
with all manuals, cables, accessories, etc., as if they were new and working
condition. Regardless of condition, products must be packaged appropriately so
as not to incur physical damage during return shipping. Failure to do so may
invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns
will not be honored. WonderHobby will not be responsible for incidental or
consequential damages arising from the use of any product(s) that it sells.
WonderHobby reserves the right to refuse service to anyone.
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